Elements and Performance Criteria
- Mediate in and settle grievances and disputes
- Problem solving issue resolution procedures are conducted in accordance with relevant policy and procedures
- Grievances and disputes are managed in a timely and respectful manner
- Grievances and disputes are managed to optimise the likelihood of a favourable outcome for all parties
- Individual's rights and obligations are respected and communicated in a clear and concise manner
- Interviews and meetings are conducted in a participative and consultative manner
- Outcomes of proceedings are recorded, stored and made available to authorised personnel in accordance with organisational policy and procedures
- Motivate team towards achieving quality output
- Control allocation of tasks to teams and individuals
- Tasks are allocated to teams and individuals to take into account the needs of the organisation's operational requirements, individual/team goals, development needs, and individual strengths, qualifications and authorisations
- Prompt corrective action is taken in response to actual or potential significant deviations from plans
- Evaluate and report individual performance
- Performance expectations based on an individual's situation and work requirements are identified and agreed
- Individual performance is reviewed on an ongoing basis against performance expectation
- Reporting on individual performance is in accordance with the organisation's policies and procedures
- Feedback is provided in a constructive manner
- Performance issues that cannot be rectified or addressed are referred to appropriate personnel according to the organisation's policies and procedures
- Coordinate individual training